What is the RBI guideline if the money is not refunded for 45 days after the transaction fails
The RBI guideline for failed transactions is as follows ¹ ² ³: - *Timeframe for Refund*: The RBI has directed banks to refund the amount within a maximum of 12 days from the date of receipt of the customer complaint. - *Penalty for Delay*: If the bank fails to refund the amount within the stipulated timeframe, they will have to pay a penalty to the customer. - *Turn Around Time (TAT)*: The RBI has also introduced the concept of TAT, which is the outer limit for resolution of failed transactions. The banks and other operators/system participants shall endeavor towards quicker resolution of such failed transactions. - *Customer Compensation*: Wherever financial compensation is involved, the same shall be effected to the customer's account suo moto, without waiting for a complaint or claim from the customer. - *Complaint Redressal*: Customers who do not get the benefit of redress of the failure as defined in the TAT can register a complaint with the Reserve Bank - Integrated Ombudsma...